Solutions
Back-Office Systems
Operational tooling for running a financial product — customer and wallet management, monitoring, reviews, approvals, reconciliation queues, roles and audit logs.
Business problems addressed
- No unified operational console
- Manual, unauditable interventions
- Slow reviews and approvals
- Fragmented monitoring and reconciliation
Who it is for
- Operations and compliance teams
- EMIs, PIs and card programs
- Any platform with financial operations
Core capabilities
Customer management
Wallet management
Card controls
Transaction monitoring
Manual review
Fee management
Limit management
Provider monitoring
Settlement monitoring
Reconciliation queues
Roles and permissions
Audit logs
Reports
Operational alerts
Case management
Approval workflows
System architecture
Operators & ReviewersBack-Office ConsoleRoles & PermissionsOperations APIsCore Services (Wallets, Cards, Ledger, Payments)Monitoring & Audit
Example flow
- 1An operator opens a customer or transaction record
- 2Monitoring surfaces alerts and cases for review
- 3Actions require role-based permissions and approvals
- 4Reconciliation queues track settlement and mismatches
- 5Every action is written to the audit log
Provider and integration categories
Core servicesProvider status feedsReporting targets
Operational controls
- Roles and permissions
- Approval workflows
- Limit and fee management
- Case management
Security considerations
- Least-privilege roles
- Full audit logs
- Approval controls
- Data segregation
Implementation options
- Back office for an existing platform
- Full operations build
- Selected operational modules
Related CARDELSE products
How we deliver this
Frequently asked questions
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